Privacy Statement

This statement, along with all accompanying documents related to this text, serves to present the personal data that Extreme d.o.o. (Starine Novaka 23/11, 11120 Belgrade, VAT ID 101727796) collects, what it does with them, how it safeguards and protects them, and the rights of users regarding personal data.

This statement is valid from 02.08.2019.

The statement may change, but the start date will always be indicated (usually 30 days from publication), and it will always be accessible to all users.

Key Terms

Personal Data:

Any information related to a natural person whose identity is determined or determinable, directly or indirectly, especially based on an identifier such as name and identification number, location data, identifiers in electronic communication networks, or one or more characteristics of their physical, physiological, genetic, mental, economic, cultural, and social identity.

Processing of Personal Data:

Any action or set of actions, whether automated or not, performed on personal data or their sets, such as collection, recording, categorization, grouping, structuring, storing, adapting or making available, multiplying, spreading, or otherwise making accessible, comparing, restricting, deleting, or destroying.

Business Users:

Individuals representing companies with which Extreme collaborates.

Home Users (Individuals):

Individuals purchasing software for personal use.

Cookie:

Cookie information has been saved on a visitor's computer from a website. Cookies typically store settings for a website, such as preferred language or user profile. Later, when you revisit the same website, the web browser sends back cookies belonging to that site. This allows the site to display information tailored to the visitor's needs.

Data We Collect

Extreme collects a minimal set of personal data necessary for providing the service and its legitimate commercial interests (explained in more detail below). This information includes:

For Business Users:

  1. Name, surname, email address, company name, and position of the person in the given company
  2. Behavior history through marketing email communication (clicks, opened emails, links clicked by the person)
  3. Behavior data on the Extreme website through the use of cookies (details in the Cookies section)

For Home Users:

  1. Name, surname, email address, home address of the person purchasing the software OR the person FOR whom the software is purchased (i.e., who will be the user of the software)
  2. Confirmation of regular schooling/studying for individuals who want to qualify for student discounts (data on individuals under 15 years old is collected only with the consent of parents/guardians).
  3. Behavior data on the Extreme website through the use of cookies (details in the Cookies section).

Data on site behavior and marketing email communication are used by Extreme exclusively in aggregated and anonymized form for reporting and analysis of how our website and email tools are used.

How We Collect Data?

Extreme collects all the mentioned data:

  1. Directly from the individuals to whom the information relates
  2. From partners of Extreme, in which case it is assumed that individuals have agreed to the privacy policies of these partners, where it must be emphasized that data will be shared with Extreme. Extreme treats data obtained in this way in the same way as all other personal data, in terms of protection, confidentiality, etc.
  3. Automatically, using third-party software designed to track and analyze information on the website or related to marketing communication through email.

Where We Store Data?

All information in our possession is stored on our protected servers owned by Extreme or on third-party servers in the case of automatic processing (see the Cookies section). Extreme uses protection in line with industry standards for information protection to prevent unauthorized access to servers, as well as any damage or loss of information.

How We Use Data

The information we collect is used to provide and improve the service, as well as to communicate with clients to the extent necessary and justified in terms of creating value for the client.

Your information may be used:

To successfully implement the service, including delivering licenses and the software itself in cases where we develop software.

To send reminders about the expiration of software licenses (if the license is not permanent); communicate changes in the licensing system of the manufacturer that may affect the licenses you have; communicate changes in the operation of Extreme or changes in contact information; communicate changes in company policies relevant to collaboration (including this policy), communicate with you about benefits you can enjoy as a user of certain software.

To fulfill our legal obligations, where these obligations involve the use of personal data.

Finally, based on your consent, we may send you marketing information for which you have signed up through Extreme newsletters.

Sharing Personal Data with Third Parties

Extreme d.o.o. will never share your information with a third party to promote the services or products of a third party without your explicit permission.

In its business, Extreme may use third-party services to provide a service properly (e.g., hosting), and the use of these services may require access to personal data in the possession of Extreme. In such cases, Extreme will ensure that personal data is adequately protected by ensuring the signing of a contract with the third party, obliging the third party to treat and protect personal data in an appropriate manner.

Additionally, Extreme uses the services of networks and companies for analysis and advertising (displaying online ads on the websites of other legal entities) that receive your behavior data on our website to show you relevant ads and help us improve our site:

Google Analytics – Privacy Policy

Google Ads – Privacy Policy

WordPress – Privacy Policy

You have the option to configure your browser to disable the use of this data, and you can find more information in the Cookies section.

Data Retention Period

Extreme d.o.o. retains data for as long as necessary to achieve the purpose for which the data was collected. Specifically, information is kept until the expiration of software licenses and 6 years thereafter.

After this period, personal data is permanently deleted from our system. A certain set of data may be kept after this period if there are legal requirements or a justified business need to keep such data.

Use of Cookies

Cookies are files with small amounts of information downloaded to any device (computer, smartphone, or tablet) when you visit a website. They then return to the originating website or another website that recognizes that cookie on each subsequent visit. Cookies can store a wide range of information (those we use may contain personal data such as IP addresses). They allow our website to function, become better, and help us understand which information is most useful to visitors. However, all information can be stored only if you enable it—websites cannot access information you have not allowed them to access, and they cannot access other files on your computer. Disabling cookies is done in the settings of the web browser you are using, and if you disagree with our use of cookies, you should adjust your web browser accordingly or avoid visiting our site altogether.

What Cookies We Use?

Necessary Cookies:

These cookies are essential for our site to function properly, allowing you to navigate through our site and use our features.

Performance Cookies:

These cookies collect information about how you use our websites, such as which pages you most often visit and the time spent on our websites.

Third-Party Cookies:

We use these cookies to track network statistics and visits, and these are cookies from other services such as Google Analytics.

Your Rights Regarding Personal Data

Regarding the processing of your data, you have the right to request:

  1. Access to your personal data, how the data was collected, and processed
  2. Correction of your data
  3. Deletion of your data
  4. Restriction of processing your data (if there is a basis for it)

Also, you have the right to request that we stop processing your data at any time.

At any time, you have the right to object to the processing if you believe that your rights related to the protection of personal data have been violated. For this or any other questions related to the protection of your personal data, you can contact us at informacije@extreme.rs or contact the competent institution—the Commissioner for Information of Public Importance and Personal Data Protection.

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